Refund policy
Last updated: January 2026.
When you get a refund
If a service cannot be delivered — for example the device is not supported, the request is rejected, or processing fails — we refund your payment in full.
When a refund may not apply
Refunds are generally not available once a service has been delivered successfully, where incorrect information was submitted, or where the device status changed after the order was placed.
Delays
A delay alone is not grounds for an automatic refund while an order is still being processed. If an order exceeds its estimate significantly, contact support and we will review it.
How refunds are issued
Refunds are returned to the original payment method. Your bank usually posts the funds within five to ten business days. Each payment is refunded only once.
Requesting a refund
Contact RAF support with your order number and a short description. We respond with a decision and, where a refund is due, process it immediately.